Credit card declined and other card issues

Experiencing a declined credit card transaction can be both confusing and frustrating. To help you navigate this situation, we've compiled a guide explaining common reasons for declines and steps you can take to resolve the issue.

Note: If you keep having issues with paying by credit card, you can also chose PayPal as a payment option during checkout.

Common Causes for Declined Credit Card Transactions

  1. Insufficient Funds: One of the most straightforward reasons your card might be declined is due to insufficient funds in your account. Make sure you have enough balance to cover your transaction.
  2. Bank Restrictions: Often, banks place restrictions on cards for certain types of transactions, particularly online or foreign purchases, as a protective measure against fraud. If your card is declined unexpectedly, this could be a reason.

    Solution: Contact your bank or credit card company to clarify the reason for the decline. If it's due to a restriction, they can usually lift it temporarily to allow your transaction to proceed.

  3. Incorrect Card Verification Value (CVV): This is the three-digit number on the back of your card. A common mistake is entering the wrong CVV when making an online purchase.

    Solution: Double-check that you've entered the correct CVV. If you've recently received a new card, remember that the CVV might have changed.

  4. Billing Address Mismatch: Particularly for online transactions, if the billing address (especially the zip code or postal code) you entered does not match the one associated with your credit card, the transaction might be declined.

    Solution: Verify that you have entered the correct billing address. This includes checking for any typos in the street name, city, or zip code.

  5. Expired Credit Card: If your card has passed its expiration date, it will not be accepted for transactions.

    Solution: Check the expiration date on your card. If it's expired, you will need to use a different card or contact your bank for a replacement.

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