Video or audio issues

We're sorry to hear you're having trouble with our video content. Follow these steps to fix common streaming issues:

  1. Check Your Internet Connection: A stable and strong internet connection is crucial for seamless streaming. If your connection is weak or unstable, this could be the root of the problem.
  2. Clear Your Browser Cookies: This can help resolve loading issues. Learn how to clear your cookies here.
  3. Re-Login to Your Account: Log out and then log back in to reset your session.
  4. Adjust Video Quality Settings: If available, reduce the video quality to enhance loading times and stability.

Still facing issues? We're here to ensure you have the best experience with our course material. Please don't hesitate to reach out to us at for further assistance. Wherever you can, please include:

  • What was the error message you saw?
  • What steps have you already taken?
  • What device are you using (laptop, phone, tablet, etc.)? Which brand and model?
  • What operating system are you using?
  • What internet browser are you using to log in?
  • Screenshot of the error message you received.
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