My video doesn’t stream properly

For streaming our video content you need:

  • A high-speed internet connection
  • A modern web browser

Make sure your connection is fast enough to stream video files. Some countries or internet providers block our video provider vimeo.com. If you live in a place with such restricted internet access, we recommend using a VPN like Private Internet Access.

You can check if you are using a recent browser version here. We recommend using the most recent version of Firefox or Chrome.

You can also try clearing your browser cookies. Here’s an instruction showing how to do that.

Contact us if you need further assistance.

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