I can’t log into my Masterclass

We are sorry you experience trouble viewing the video! Here are some steps you can try: Refresh the page Clear your cookies (read more on how to do this here) Use Google Chrome as a browser. If you still can’t view the video after trying the steps, please reach out […]

Can I download the course material?

Our courses are only accessible through our online learning platform. You can start the course immediately after signing up. It’s always available, so you can learn at your own pace. And it never disappears – you get lifelong access. This means you can study with your current partner or alone, […]

I can’t access my Q&A calls

If you can’t log in via the ‘magic link’ option below, then you have to either change the browser or refresh the page. And to make sure you are logged in or you are using the right login details. Also, make sure you select Returning customer when putting in your […]

My video doesn’t stream properly

For streaming our video content you need: A high-speed internet connection A modern web browser Make sure your connection is fast enough to stream video files. Some countries or internet providers block our video provider vimeo.com. If you live in a place with such restricted internet access, we recommend using […]

How can I login to the course platform?

Got problems logging in? Try the following: First of all, make sure you’re trying at the right place. Head to https://courses.beducated.com and log in in the upper right If you forgot your password, you can click the “Forgot Password?” link to reset your password If you forgot your email address, […]

How can I access my courses?

We know how frustrating it is, not being able to start the course. Let’s troubleshoot together! Go to https://courses.beducated.com/ and click on “log in” in the upper part of the page Enter your login information (the email and password you chose during checkout – if you forgot your password, click “forgot password”) You […]

Why do I need to pay VAT?

For legal reasons we need to charge VAT if you are an EU resident (i.e. have an EU payment method and billing address). This VAT is calculated during the checkout since it depends on your country of residence, hence is not equal for all our customers. You can see the […]

My credit card is being declined

If your card is declined, this usually happens for one of the following reasons: You have entered incorrect data The credit card is expired There are insufficient funds in the account The credit card provider (bank) has put a restriction on your card (which they sometimes do for online or […]